PRA

Tiago Leal

Associado Sénior | Comercial e Contratos

March 18, 2024

Do you know how to protect yourself as a consumer?

Tiago Leal participated in the Dinheiro Vivo, “Pergunte ao Advogado” section, following World Consumer Day (March 15).

The Commercial and Contract’s senior associate answered several questions, which clarify consumer rights. Such as:

▪️ I purchased a product from a store (physical or online) that was defective. What should I do?

▪️ The merchant, having received my report of defects, does nothing, does not respond or respond, refuses responsibility. What should I do?

▪️ What if the merchant does not provide or does not have a Complaints Book?

▪️ I made an online purchase. When it was delivered to me, I realized that I didn’t really need that product. Is there anything to do or will I have to keep the article?

▪️ My flight was canceled – what now?

 

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